Visit our tranquil Cambridge spa retreat and feel the stress melt away.

At ZEN we are committed to providing a professional, relaxing, and results-driven experience for every client. The following terms are in place to ensure the smooth running of our clinic and the best possible experience for all.

Cancellation Policy
We understand that life happens and plans can change. However, last-minute cancellations and missed appointments impact our ability to accommodate other clients.

• We require a minimum of 24 hours’ notice for all appointment changes or cancellations.

• Spa packages require 48 hours’ notice.

• Appointments cancelled within this timeframe, or missed without notice, will incur a 100% charge of the reserved service.

Arrival & Late Policy
To ensure you receive the full benefit of your treatment, we recommend arriving on time.

If you arrive late, your treatment time may be shortened to avoid delaying other clients. Full treatment fees will still apply.

Deposits & Payments
We may require a deposit or full prepayment to secure certain appointments, packages, or high-demand services.

Deposits are non-refundable if cancellation occurs outside of the required notice period.

Refund Policy
All services are non-refundable.

If you are not fully satisfied, please let us know within 48 hours so we can review and offer a suitable resolution where appropriate.

Product purchases may be exchanged if faulty, in accordance with New Zealand consumer law.